The Prestige Kitchens story
Prestige Kitchens has built a reputation for quality and creativity in the heart of Manchester, offering tailored kitchen designs that combine style with substance. A long-time user of Cyncly’s Winner design software, the team had primarily focused on the program’s graphical capabilities. But as the business evolved, it became clear that unlocking the full potential of Winner would be key to improving operations and increasing profitability.
To gain deeper insights into the software and refine their processes, the team enrolled on Cyncly’s workflow training course - and quickly discovered how much more the platform could do for their business.
Why change was needed
Although Prestige Kitchens had used Winner for over eight years, much of the software’s functionality remained untapped. The business relied on outdated quoting methods and manual pricing processes, which added time, introduced errors and reduced quoting accuracy.
“Before the course, we were only scratching the surface of what Winner could do. We didn’t have live pricing set up and were missing opportunities to streamline how we work. We wanted to modernise, but needed the right support to make those changes confidently.”
– Raith Rahmani, Director of Prestige Kitchens
Cyncly Winner Workflow Training
Prestige Kitchens joined Cyncly’s tailored workflow course, designed to help users personalise and optimise their Winner setup. From the outset, the training provided step-by-step guidance, covering everything from catalogue management and quoting tools to integrations with key suppliers.
“Our instructor gave us detailed, specific advice that aligned with our setup and goals. The session helped us realise how much more efficient our quoting and ordering process could be - and how to get there.”
Key improvements included:
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Updating and pricing catalogues correctly for preferred margins
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Personalising the quotation layout to reflect brand identity
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Implementing a structured quoting process, including discounts
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Creating a seamless customer journey from quote to contract to order
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Integrating Winner with Schüller for faster, more accurate order placement
“These changes have made everything - design, sales and order processing - much easier and more efficient. We’re still fine-tuning, but the course gave us the knowledge and confidence to adapt on the go.
The outcome
Since adopting Winner Flex, Kitchen Mania has seen a range of significant benefits:
● Increased kitchen sales: More than 5x growth in annual sales over 12 years
● Enhanced customer experience: Easy-to-understand visuals and smooth design process
● Improved team efficiency: Faster project turnaround for 14 designers and 8 preproduction staff
● Ongoing innovation: Open API integration and regular updates keep the system future-ready
● Stronger business performance: Winner supports the company’s growth across retail and commercial sectors
“The ease of use at the front end and the customer experience is second to none. We’ve grown significantly over the past 12 years, and Winner has absolutely helped us get there. It helps our customers visualise their new kitchen and helps our designers work faster and more effectively.”
The Benefits
Since completing the training, Prestige Kitchens has seen measurable improvements across its business:
Looking ahead
With a modernised quoting process and more control over design workflows, Prestige Kitchens is better positioned than ever to serve its customers and grow its business.
Rahmani concludes:
“Training has opened up a whole new way of working. Winner is no longer just a design tool for us - it’s an integral part of how we sell.”
Transforming kitchen retail operations
Prestige Kitchens’ journey highlights the power of dedicated training to unlock the full potential of Cyncly’s Winner software. With expert support and hands-on learning, kitchen retailers can drive greater efficiency, improve accuracy and transform the overall customer experience.
Discover how Cyncly’s solutions can help your business work smarter and sell more by visiting www.cyncly.com.
“We’ve seen a notable increase in profit margins since taking Cyncly’s training - it’s changed the way we work for the better.”
– Raith Rahmani, Director, Prestige Kitchens
