Carpets Plus Outlet

When Carpets Plus Outlet first switched from a generic accounting solution to RFMS more than 25 years ago, the goal was straightforward: get a software system built for the flooring industry. Paper-based workflows were the norm, with calendars, job tickets, and order tracking all handled manually. As the business grew to nine staff members serving a mix of residential remodels and new construction projects, the limitations of that approach became harder to ignore.

Beyond day-to-day operations, the business was also managing its own third-party cloud hosting, an arrangement that came with added costs and fewer features than what the team actually needed. The website, while present, wasn't yet pulling its weight as a lead-generation tool, and customer interactions that required approvals or deposits still depended heavily on in-person visits.

Carpets Plus Outlet deepened its relationship with Cyncly, consolidating onto a fully integrated platform that covers every stage of the business: sales, installation, accounting, and customer-facing digital tools.

The team transitioned to RFMS-hosted cloud services, moving away from their previous third-party hosting arrangement. Hosting through Cyncly delivered additional features, improved reliability, and reduced costs, all under one roof.

“It just made sense. Having the software hosted by the actual company — the added features, the reliability — and it's more affordable than what we were paying before.”

- Tina Wehr, Office Manager at Carpets Plus Outlet

On the customer engagement side, the business implemented My Flooring Link, giving customers the ability to review proposals and submit down payments electronically. Cyncly's integrated payment processing, Cyncly Pay, allowed the team to collect payments securely and reconcile them directly with their books, eliminating a time-consuming manual step.

The Cyncly website platform rounded out the solution, offering online sample ordering and a room visualizer that let customers explore products from home before ever walking into the showroom.

"Customers can actually see what a floor will look like in their own space. The website supplements the in-store experience and helps them come in already knowing what they want."

The shift from paper to a fully digital, cloud-hosted operation has touched every part of Carpets Plus Outlet’s business. Installation schedules, order statuses, work tickets, and outstanding balances are now visible to the entire team in real time, including warehouse staff and installers who once depended on handwritten notes and phone calls to stay current.

Electronic approvals through My Flooring Link have shortened project timelines by reducing the back-and-forth that previously required customers to come in or wait for mailed documents. Integrated payments have simplified bookkeeping and made it easier for customers to pay on their own terms. And with Cyncly Websites, the company now has a digital front door that delivers a meaningful source of new business, with the vast majority of online form submissions converting to actual flooring installations. 

For a business built on word-of-mouth and repeat customers, the tools have reinforced rather than replaced what makes Carpets Plus Outlet stand out. The team is now exploring additional RFMS capabilities, including expanded pricing tools and mobile access, as part of an ongoing effort to get even more out of the platform they already rely on daily. 

"It's a bit overwhelming at first if you're coming from a paper-based business; there's a learning curve. But it's worth going through all the steps to make your life easier later. Cyncly makes the machine that runs the business. Accounting, sales, installation: everything's right there at your fingertips. We would be pretty lost without it”