The Modern Flooring Journey Inspire, Quote, Deliver, Delight

Is your customer journey helping you win more jobs - or lose them?

Today’s homeowners begin their flooring journey online. They expect inspiration, clear communication, and a smooth path from quote to install. But most flooring businesses still struggle to connect the dots - from their website to their showroom to the final result.

This playbook shows you how to transform the way you engage and convert.

Cover of Cyncly’s eBook “The Modern Flooring Journey: Inspire, Quote, Deliver, Delight,” a business playbook for residential flooring businesses. The design features illustrated flooring tools including a hammer, ruler, and tile pattern, representing the digital-to-installation journey in the modern flooring industry.

Who it's for and what's inside

Perfect for independent flooring retailers, store managers, and residential sales leaders looking to create a more connected and profitable customer journey - from first click to final install.

This isn’t a tech spec or product brochure. It’s a practical guide built for today’s real-world challenges - based on proven strategies used by top-performing flooring businesses across North America.

Here’s what’s you'll learn:

  • Inspire customers online and turn interest into store visits
  • Capture and prioritize digital leads without dropping the ball
  • Quote faster and more clearly to close more jobs
  • Deliver on expectations from scheduling to install
  • Build repeat business with smoother project handoffs and happier customers

Win more than sales - win loyalty

Get the Playbook now and learn how to modernize your journey so customers stick with you - now and for future projects.

Why Cyncly?

Cyncly is more than a software provider – we're a partner to the flooring industry. Our connected solutions are purpose-built for the realities of commercial work, helping you manage complexity without losing control. From estimating and scheduling to field updates and billing, we unify your processes so you can scale with confidence, not chaos.

With decades of experience supporting high-volume, multi-site flooring businesses, we bring the tools and industry insight needed to help you:

  • Reduce rework and delays with real-time project visibility
  • Improve profitability with accurate job costing and billing integration
  • Align office and field teams through connected workflows and mobile tools

Whether you're bidding hundreds of units or managing projects across multiple regions, we help you operate leaner, act faster, and grow smarter.

Request a demo