Product Overview: Window Designer

1. FUNCTIONAL OVERVIEW

Window Designer (Product) is an end-to-end manufacturing solution designed specifically for fabricators of windows and doors and the related glazing industry. The fully modular CPQ (Configure Price Quote) platform is capable of supporting customers up to enterprise level. The Product supports PVCU, aluminum, and wooden systems and enables quoting, order processing, manufacturing and invoicing via integrated workflows. Window Designer is the main application and additional modules, which are used to perform further business functions, may be purchased separately by the customer. The table below outlines which modules are included in the main application and which modules may be purchased in addition to the main application.

Module Function Included in main application Optional add-on module
Order Management Manufacturing sizes
Shapes
Bays & Bows
Georgian & Leads
Multiple Material Lists
Composite Doors
Report Designer
Report Printer
Edoc Manager		  
Production Management Profile Optimiser
Report Server
Window Energy Ratings
Cross Sectional Drawings
Auto Material Requirements Optimisation
Reports & Labels
Remake Reprocessing		  
Inventory Management Inventory Requirements
Order Requirements
Purchasing & Goods In		  
Various   Barcode Tracking
Fengo2
Zandi
Zandi Customer Portal
WD Cloud Retailer
Machine Interfaces

2. MARKET AND GEOGRAPHIC REGION

The Product is for the window, door and glass market and is sold to Customers located in the UK.

3. CONTRACT TYPE

Subscription.

4. TERM

An initial Term as set out in the Order Form, which automatically renews each year unless terminated prior to the auto-renewal.

5. ACCESS RIGHTS

The use of the Product is limited by reference to the following Access Rights (as set out in the Order Form):

  • Modules / Optional Modules / Optional Features - Optional add-ons – the Customer’s use is limited to the Modules, Optional Modules and Optional Features set out in the Order Form.
  • Server and database – The Product is limited to installation as one instance of the software operating with one database.
  • Client Licenses – the Customer will require Client Licenses in order to use the Modules, Optional Modules and Optional Features.

6. SYSTEM REQUIREMENTS

The Product is designed to work with Microsoft software (Microsoft Server or SMB enabled services), with elements of the software running on servers and other elements of the software running on end user devices under the management and control of the Customer.

Hardware and Software requirements:

  • A SMB based file server is needed for the operation of Window Designer, which needs to be ideally on a Microsoft Server OS, however other SMB enabled servers can be used.
  • If not running on a Microsoft Server OS, adequate SMB connections must be made available.

Production SQL Server:

  • The Product supports Firebird SQL server 2.1 and higher, although 3.0 is recommended.
  • An initial 400MB of drive space is required, plus additional space for database file growth.

Network File Server

  • A network file server running Windows Server version 2012R2, 2016, 2019, 2022, 2025 is required to run the Product. 
  • Windows Server Standard Edition is sufficient for the Product.
  • If the hardware configuration exceed the limits of Standard Edition, Enterprise Edition is required.

Client Machine:

  • A current market average computer running Windows 10, 11, 2012R2, 2016, 2019, 2022 (x64), 2025 excluding Starter, RT, Server Core or Foundation editions.
  • A minimum of 2GB drive space is required.

Thid Party Software

  • Firebird SQL Server will be needed to use this Product
  • Sentinel hardkey drivers needed for any client computer. 

Customer responsibilities include:

  • Managing the IT infrastructure needed to run and operate the Window Designer software (network connectivity, servers, storage, backups, end user devices);
  • Ensuring any changes to servers/infrastructure are communicated to Cyncly at least 30 days prior to changes being made;
  • Making sure IT has the right number and type of licenses from Microsoft; 
  • Backing up data and testing of backups;
  • Information security; 
  • Producing and testing a disaster recovery plan.

7. SECURITY MANAGEMENT PLAN AND DATA

The responsibility for information security rests with the Customer.

8. SUPPORTED VERSION

The Product is installed by Cyncly for the Customer on its local servers/infrastructure but it is the Customer who decides when the Update or Upgrade is to be installed. This may result in the Customer using a version of the Product which is not covered by Support Services – Cyncly will only provide Support in relation to the current version of the Product (N) or the previous version of the Product (N-1).

9. SUPPORT SERVICES

Support hours Monday – Friday: 09:00 – 17:00 Greenwich Mean Time (GMT)
Weekends: Excluded
Excluding public holidays (in the UK or USA)
Channels of communication with the Service Desk To submit a ticket to the Helpdesk email: help@firstdegreesystems.com
Who may contact the Service Desk The Customer’s staff need to be pre-registered.
The Customer’s staff who are pre-registered will be working on the Customer’s service desk or will be in a resolver group associated with the Service Desk.
The Service Desk will not deal directly with end users.

10. PROFESSIONAL SERVICES

Professional services are offered at daily rates as set out in the Order Form, payable in advance.