Product Overview: SimpliPlan
1. FUNCTIONAL OVERVIEW
1.1 SimpliPlan is a bathroom design software that facilitates users to create photo-realistic layouts, making it easy to design, sell and install bathrooms. The Product focuses exclusively on the bathroom space, offering a streamlined drawing experience and layout creation, with an affordable and user-friendly solution.
2. KEY PROPERTIES
2.1 Key properties of SimpliPlan:
2.1.1 Designed for small independent retailers.
2.1.2 Allows bathroom drawings and tiling.
2.1.3 Access to over 750 supplier catalogues.
2.1.4 Cross platform: Windows, Android, Max and iOS are supported.
2.1.5 Quality image rendering.
2.1.6 Measurement and room surveying tool.
2.1.7 Facilitates the Customer to create 2D/3D plans easily.
2.2 Create the Layout: Use laser rangefinders or manual inputs to generate a precise room layout instantly. Include walls, doors, windows, and features.
2.3 Add Fixtures and Features: Drag and drop furniture, fixtures, and tiles directly from the updated catalogues. SimpliPlan ensures accurate positioning and fit.
2.4 Generate Realistic 3D images: Transform the design into a 3D image to show customers realistic images.
2.5 Share and Refine: Present the design to customers in the showroom or at home. Adjust and finalize designs to suit their preferences.
2.6 Prepare for Installation: SimpliPlan automatically generates tile cutting guides, parts lists, and elevations.
3. MARKET AND GEOGRAPHICAL REGION
3.1 This product is designed for the Kitchen, Bathroom and Furniture (Retail) market and is sold predominantly in the DACH region (Germany, Austria and Switzerland), though it has some exposure to FR, UK, Nordics and APAC markets.
4. CONTRACT TYPE
4.1 This Product is offered as a Desktop installation and is available on subscription basis.
5. COMMERCIAL & BUSINESS MODEL / ACCESS RIGHTS
5.1 SimpliPlan has the following Access Rights:
5.1.1 Access to SimpliPlan is limited to the Modules/optional Modules and catalogues which are agreed in writing between the Parties.
5.1.2 Access Rights are granted on a Named User basis.
5.1.3 SimpliPlan offers two types of Licenses, a main license and additional licenses. Additional licenses can only be acquired after obtaining a valid and live main License.
5.1.4 Access Right to the SimpliPlan designing tools is controlled by a Named User License model. The Customer may allocate the acquired Licenses to the Authorized Users.
5.1.5 There is no restriction on number of projects per Year.
5.1.6 Use of the Product is restricted to Authorized Users allocated Licenses by the Customer.
6. ARCHITECTURE
6.1 SimpliPlan is a desktop application for Windows, Mac, IOS and Android tablets. Catalogues are served from IONOS servers hosting the catalogue installers.
6.2 SimpliPlan designs are held locally on the desktop/device. License information and catalogue entitlement is held on IONOS servers, using a MySQL database.
6.3 SimpliPlan is accessible to Customers exclusively in production environments.
6.4 There may be scheduled planned downtime for maintenance or upgrades, which will be communicated to the Customer in advance.
7. THIRD PARTY SOFTWARE
7.1 Cyncly uses Third-Party software in the development and operation of the Product. The application is a unity based product and incorporates multiple Third-Party software libraries. The associated supporting webservices also use third-party libraries. The use of these libraries is governed by the applicable agreements with each provider.
8. SECURITY MANAGEMENT PLAN
8.1 IONOS security management governs access to hosted services.
8.2 The Supplier’s development team adheres to secure coding practices, with regular code reviews to identify and fix potential security vulnerabilities.
9. PREREQUISITES (FOR USING THE PRODUCT) / PLATFORM REQUIREMENTS
9.1 The System Requirements are published and updated on our homepage URL link: https://simpliplan.support.compusoftgroup.com/hc/en-gb/articles/360019154777-SimpliPlan-system-requirements
10. SUPPORTED VERSION
10.1 All Customers can use the same version of the Product, which will be the latest version. Updates and Upgrades of the SaaS element are pushed to live following the internal testing. Updates and upgrades of the On-premise element is pushed to the download server and can be downloaded and installed by the Authorized users. The Supplier consistently updates and upgrades the Product. New versions are pushed out to Customers either to live (SaaS element) or to the Supplier’s download server (On-premise part). Customers can currently use the latest versions of the Product. Supplier ensures all Customers have the same versions available to maintain consistency and ensure Customer may benefit from the latest features and improvements.
11. SERVICE DESK
11.1 The Service Desk provides support from Monday to Friday, 08:00 to 16:00 in the time zone of the Customer’s respective Service Desk office. The Service Desk does not operate on weekends or public holidays of the Customer’s respective Service Sesk office.
11.2 Customers can contact the Service Desk by accessing the Support Centre at https://simpliplan.support.compusoftgroup.com/ or by calling the respective Service Desk.
12. SERVICE LEVEL AVAILABILITY
12.1 The Service Level for Availability of the Product is 99%, subject to causes outside of Cyncly’s control.
12.2 Availability is calculated by the percentage of requested calls being served as expected.