Product Overview: Smart Glazier

 

1.    FUNCTIONAL OVERVIEW

Smart Glazier is a software solution for estimating, quoting, ordering and business management within the glass and glazing industry. The Product includes design and ordering functionality for glass, showers, entrances, partitions and railings and enables glass installers, processors and hardware suppliers to streamline their sales, production and operational workflows.

2.    PRODUCT DESCRIPTION

Product

Code

License Description

Starter

SG-SGS-OPT

Create professional 3D quotes containing glass, showers, entrances, partitions and railings.

Essentials

SG-SGE-OPT

Design price, quote and order glass, showers, entrances, partitions and railings. Includes production ready glass drawings, exports and hardware list.

Business

SG-SGB-OPT

An all-in-one business management solution for glazing companies, covering design, estimating and quoting through to ordering, scheduling, field management, invoicing, payments and reporting.

Connect

SG-SGC-OPT

Branded online ordering and e-commerce platform for glass processors and hardware suppliers allowing customers and staff to design and submit accurate orders through to backend production systems.

Design

SG-SGD-OPT

Design, price, quote and order glass, showers, entrances, partitions and railings. Includes production ready glass drawings, exports and hardware lists.

Web Configurator

SG-WEB-OPT-SSUB

Customer facing glass configurator for embedding in a company website to allow customers to design, visualize and receive quotes online.

Glass Designer

SG-GLS-OPT-SSUB

Design, price, visualize and order glass including complex glass with shapes, cutouts, showers.

Shower Designer

SG-SHW-OPT-SSUB

Design, price, visualize and order showers.

Glass Entrance and Partition Designer

SG-SHP-OPT-SSUB-001

Design, price, visualize and order glass entrances and partitions.

Railing and Balustrade Designer

SG-BAL-OPT-SSUB

Design, price, visualize and order balustrades and railings.

Mirror Wall and Splashback Designer

SG-WAL-OPT-SSUB

Design, price, visualize and order mirror walls and splashbacks.

3.   MARKET AND GEOGRAPHICAL REGION

The Product is designed for use within the glass installation, glass processing, glass manufacturing and glass hardware supply industries and is sold globally.

4.   CONTRACT TYPE

SaaS

5.   COMMERCIAL & BUSINESS MODEL / ACCESS RIGHTS

The Product has the following Commercial/Business Model and Access Rights:

5.1   Access is via internet browser and/or the Parallels RAS Client using a username and password combination.

5.2   Access is limited to the number of seats specified in the Order Form. Additional seats can be added to the Order by paying an additional price.

5.3   Product is limited to the modules and add-on interfaces specified in the Order Form. Additional modules and add-on interfaces can be added to the Order by paying an additional price.

5.4   Access is solely for use by the Customer’s employees and for the purposes of the Customer’s business, except where the Customer purchases Smart Glazier Connect.

5.5   Smart Glazier Connect

5.5.1   Smart Glazier Connect is a branded online ordering and e-commerce platform that enables the Customer to provide access to the Product to its customers and other authorised users.

5.5.2   The Customer may grant access to: (a) employees or full-time contractors of the Customer; and (b) employees or full-time contractors of the Customer’s customers.

5.5.3   The Customer shall supervise and control use of the Product by such users in accordance with the Agreement.

5.5.4   The Customer shall take any and all steps necessary, including securing a binding agreement from such users or equivalent steps, to ensure that Cyncly is protected from any liability to such users to the same extent as liability to the Customer is excluded under the Agreement.

5.5.5   The Customer will ordinarily act as the initial point of contact for its customers and authorised users and provide first-line support. Product-related issues that cannot be resolved by the Customer may be escalated to Cyncly through the applicable support channels.

6.   ARCHITECTURAL

The Product is hosted on the internet in secure regional data centres in the United Kingdom, United States and New Zealand. The SaaS solution supports a single instance of the Product being used by multiple customers in the production environment (this is referred to as a multitenant model). Backups and disaster recovery replication are provided by Microsoft Azure.

7.   THIRD PARTY SOFTWARE

7.1   The Product utilises Third Party Software and services to support customer data management, analytics and software integrations.

7.2   Third Party Software and services used in connection with the Product may include A+W, Apple App Store, BizDog, DialPad, Dropbox, Facebook, Fathom, FeneVision CORE, Front, Glasstrax, GoCardless, Google Ads, Google Analytics, Google Calendar, Google Drive, Google Gemini, Google Maps, Google Photos, Google Play Services, Hanic, HubSpot, Jotika, KissMetrics, Lisec, Meta Ads, Microsoft Azure, Microsoft Clarity, Microsoft Office 365, Microsoft OneDrive, MYOB, OnRamp, OpenAI, Optima, PayPal, QuickBooks Online, Sage, Stripe, Twilio and Xero.

7.3   Many of these Third Party Software and services are only applicable to Customers who utilise the relevant software integration. In most cases, such Third Party Software and services receive only limited information.

8.   SECURITY MANAGEMENT PLAN

8.1   The SaaS is operated in accordance with Cyncly’s applicable information security policies and controls.

8.2   From an application perspective, the Product has predefined security groups which users may be assigned to.

8.3   Smart Glazier Business and Smart Glazier Connect may be configured with customised security groups.

8.4   Backups and disaster recovery replication are provided through Microsoft Azure.

9.   PREREQUISITES (FOR USING THE PRODUCT) / PLATFORM REQUIREMENTS

9.1   Minimum Specifications

  • 8 GB RAM memory
  • Internet connection with 10 Mbps+ speed
  • 4 cores
  • WebGL 2.0/OpenGL ES 3.0. Supported browsers: Chrome, Firefox, Edge and Safari
  • If using the Parallels RAS Client, Windows is recommended and macOS is supported

9.2   Recommended Specifications

  • 16 GB RAM memory
  • Internet connection with 50 Mbps+ speed
  • 8 cores
  • WebGL 2.0/OpenGL ES 3.0. Supported browsers: Chrome, Firefox, Edge and Safari
  • If using the Parallels RAS Client, Windows is recommended

10.   IMPLEMENTATION METHODOLOGY

10.1   Starter: Provisioning of Customer login credentials and the Customer environment based on information provided by the Customer. Online self-help resources are available.

10.2   Essentials: Configuration of pricing information for one glass supplier and one hardware supplier, one training session and access to online self-help resources.

10.3   Business: Onboarding and discovery activities, Product configuration, data entry, setup of applicable external interfaces and multiple training sessions. Hardware data entry may also be provided where applicable.

10.4   Connect: Onboarding and discovery activities, Product configuration, data entry, setup of applicable external interfaces and training sessions. Hardware data entry may also be provided where applicable.

10.5   Design: Implementation requirements vary depending on the Customer’s requirements and are generally comparable to Essentials, although certain implementations may be more extensive and comparable to Connect.

The Customer is responsible for providing all information, data, access and other reasonable assistance required to complete the applicable implementation activities.

11.   SUPPORTED VERSION

Customers are automatically upgraded to the latest release version at least once per year.

12.   SERVICE DESK

12.1   Support is available by phone at +1 628 226 2017 in the USA or through other regional contact numbers published on the Smart Glazier contact page and by email at support@smartglazier.com. Smart Glazier Starter includes email support only.

12.2   Online Customer Help is available through help links within the Product and is available across all Product editions.

12.3   Where provided for under the Agreement, following termination the Customer may request continued access to its database using its existing login credentials on a read-only basis for the applicable post-termination access period and at the applicable reduced Fees specified in the Agreement. During such period, the Customer may access and view existing data but may not create, amend or delete records. The Customer may export its data using the available export capabilities of the Product.