Stergis: Strong, sustainable growth with FeneVision

Increased sales and supported growth with ERP integration.

Executive summary

Founded by Augustus Stergis in 1959, Stergis Windows & Doors is an American-based company that specializes in custom-made vinyl and aluminum windows and doors, including high-performance tilt and turn European windows, for commercial and residential buildings.

For 67 years this family-owned company has been prioritizing innovation and design alongside energy efficiency and sustainability, building up an enviable reputation as industry leaders. Today, products are ‘Proudly made in America’ at the company’s HQ in Attleboro, Massachusetts, as well as its sites in South Carolina and Florida, and are sold nationwide through an established network of dealer partners.

The company prides itself on its collaborative approach and is committed to fostering long-standing partnerships with its diverse client base, which includes homeowners and architects as well as dealers.

Historically Stergis developed its own custom software in-house before using an external supplier. However, these systems weren’t sophisticated enough to cater for the company’s evolving needs, which led Stergis to follow the lead of fellow companies within the American Window Alliance and move over to Cyncly’s FeneVision ERP. The impact was immediately felt throughout the business, which quickly began optimizing operations, reducing waste and boosting productivity to secure stronger sales.

Company facts

Industry: Glass Windows and doors
Founded: 1959
Headquarters: Attleboro, Massachusetts
Specialization: Custom vinyl and aluminum windows and doors, tile and turn European windows and doors, hurricane impact windows & doors, security windows & doors, military blast windows, sound rated windows & doors, high thermal performance windows, historic windows & doors
Market reach: USA, especially the East Coast

Why change was needed

Stergis’ manufacturing capability is vast, enabling it to make everything in-house—from the equipment it uses in the production process to the end products themselves. It means that the company handles many products at its three sites, which are located all along the East Coast. The software it had used for 23 years was no longer being updated by the supplier, which began to affect the customer experience.

“We were absolutely losing business to smaller, less sophisticated companies because they had a better online solution.”

“We had an online solution, but it was antiquated. It was not user friendly on the front end. And with more people migrating online, that became very, very important.” - Gus Stergis, Project Manager, specializing in Engineering.

Stergis needed a flexible system with customizable ERP features that could handle its growing product portfolio, which includes its innovative tilt and turn European windows and atrium doors, while improving the online experience for customers.

How change happened

Repeated recommendations led Stergis to contact Cyncly, which took the time to understand Stergis’ unique business requirements and carefully consider the ways in which FeneVision could improve operations. As a result, Cyncly worked with Stergis to provide a customized version of FeneVision that provided advanced capabilities and seamless online integration to enhance the customer journey.

“Cyncly didn’t have any customers that were making tilt and turn European windows and atrium doors as they’re not common US products. But it wasn’t a case of ‘sorry, we can’t do that’. Cyncly said they could make it work and they did. And that software exists now.”

What change delivered

As soon as Stergis switched to FeneVision, the company was able to improve inventory control, reduce wastage through better monitoring, and streamline the ordering process.

“When we went live with FeneVision, our inventory control was far more accurate. It was superior. Purchasing became easier. We also learned that were wasting some material here while some parts weren't being optimized. Now they’re all being optimized.”

Having access to real time data and being able to monitor the complete product portfolio has been invaluable.

“There have been immediate benefits to having a complete package where 3000 SKUs are actually being monitored rather than 1500 being monitored and 1500 being manually adjusted.”

What benefits can you expect?

Real time reporting: FeneVision’s reporting capabilities provide accurate, real-time data to enable customers to make timely decisions that better support their objectives.

“I can definitely say there was 7% savings in material waste because we monitored that completely.”

Seamless online operations: Integrated services, both online and offline, strengthen customer relationships, which leads to more repeat business and higher sales.

“Less than 12% of our customers were using our old software online. We are now getting it past the 40% mark and we're looking to get it up to 60%.”

Accurate inventory control: Integrated systems provide precise inventory control, which leads to better material management and higher yields.

“Our glass yields and optimizations became better. What this software has allowed us to do is increase our offering. We were offering two different types of coated glass and now we’re offering seven. And we can handle it through the software.”

Adaptable, predictable growth: FeneVision supports customers’ growth plans and provides the tools to better predict and manage growth more sustainably.

“We definitely get a lot more data on what we’re selling, where we’re selling it, and the margins we’re selling it for, which helps us figure out what our customer needs are and what they may be asking us for in six months or a year."

When we went live with FeneVision, our inventory control was far more accurate. It was superior. Purchasing became easier. We also learnt that we're wasting some material here while some parts weren't being optimized. Now they're all being optimized. The software absolutely allowed us to handle the increase in business, and we believe it was a big portion of why our business grew by 23% last year. We couldn't handle the growth last year without the software.”

Gus Stergis, Project Manager, specializing in Engineering.

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