Product Overview: FurniMobile
1. FUNCTIONAL OVERVIEW
FurniMobile (Product) is a digital sales and configuration platform for furniture and kitchen retailers. It is used to configure and price kitchen, upholstery and other furniture products.
FurniMobile acts as a modern alternative to traditional printed catalogs by empowering sales teams with an interactive, multimedia-enabled tool for real-time product configuration, advising, and ordering — accessible both in-store (via iPad app) and remotely (via web). It supports efficient, accurate, and persuasive sales interactions at the point of sale.
Key features of the Product include:
- Interfaces to ERP and other systems to retrieve calculations and forward orders
- It is based on IDM and integrated data model of Furniture, Upholstery and Kitchen
- Comprehensive catalogue database
- Web-Solution which allows customers to plan from anywhere
- Access data online and offline with an iOS and Android app
- Securely managed infrastructure – managed in Azure but can also be installed on the customer's premises
- Integration of 3D graphic for upholstery
The standard components of the Product are the dashboard, planning management, catalog management, model selection, article list and the shopping cart.
There are several modules available to customize the application. The features in the Product are specifically tailored for designated markets and supplier groups (IDM Kitchen, IDM Living, IDM upholstery) and therefore, some modules are limited based on markets and according to specific suppliers/catalogues.
The table below illustrates which modules are available to each market.
| Module | Upholstery | Living | Kitchen |
|---|---|---|---|
| Planning management | ✓ | ✓ | ✓ |
| Catalog / Model / Serie | ✓ | ✓ | ✓ |
| Articles | ✓ | ✓ | ✓ |
| Article trees | ✗ | ✗ | ✓ |
| Magnetic planner | ✓ | ✓ | ✗ |
| Shopping cart | ✓ | ✓ | ✓ |
| Additional content pages | ✗ | ✗ | ✓ |
| Feature consultant | ✗ | ✗ | ✓ |
| Colour matrix | ✗ | ✗ | ✓ |
| User management | ✓ | ✓ | ✓ |
| ERP integration | ✓ | ✓ | ✗ |
| Winner Integration | ✗ | ✗ | ✓ |
| PDF / EDI | ✓ | ✓ | ✓ |
| REST API (+webhooks) | ✓ | ✓ | ✓ |
| IG (3D) / FurnView | ✓ | ✓ | ✗ |
2. MARKET AND GEOGRAPHIC REGION
The Product is for the Kitchen, Bathroom and Furniture Retail (KB&Fr) market and is sold to Customers located in the DACH region and more broadly throughout Europe.
3. CONTRACT TYPE
Subscription.
4. TERM
An initial Term as set out in the Order Form, which automatically renews each year unless terminated prior to the auto-renewal.
5. ACCESS RIGHTS
The use of the Product is limited by reference to the following Access Rights (as set out in the Order Form):
- Modules / Optional Modules / Optional Features – Optional add-ons – the Customer’s use is limited to the Modules, Optional Modules and Optional Features set out in the Order Form.
- The customer can choose to set up their own server or use servers hosted by Cyncly.
- Server and database – the Product runs on a virtual machine (IaaS). It requires Unix (preferable Ubuntu) as operating systems. The Server infrastructure requires 4 vCPU and minimum of 16 GB memory.
- The Web-Solution should be compatible with all major (evergreen) browsers.
- The App is available for Android and iOS with the latest supported operating systems.
6. SYSTEM REQUIREMENTS
The Product is an application that requires a virtual machine. The customer can choose to set up their own server or use servers hosted by Cyncly. Ideally in Azure but it can be implemented with other providers such as AWS or similar.
The Product’s services are multi-tenant. Customer data is stored within their own scope to protect their business data but if the Customer wishes to install the environment in their own network rack, the customer may require their own database.
A Customer can require their own Dev, QA and Production Environment. Third party software is used in the development and operation of the Product. Use of this software is governed by the applicable license agreements from each of the third party software vendors.
7. SECURITY MANAGEMENT PLAN AND DATA
The Customer is responsible for ensuring the backup of its customer data at all times.
Microsoft Azure has strict physical access controls to data centers and server rooms hosting active directory infrastructure.
Data transmitted between the client and the SaaS application is encrypted using TLS 1.2 or higher, and data at rest is encrypted using robust encryption methods to protect against unauthorized access.
Cyncly follows secure coding practices and conducts regular code reviews to identify and fix potential security vulnerabilities.
8. SUPPORTED VERSION
Cyncly ensures all Customers have the same versions available to maintain consistency and ensure everyone benefits from the latest features and improvements.
However, the Customer has their own configuration of an instance, which contains different features that can be activated via a flag.
Cyncly consistently update and upgrades the Product. These new versions are pushed out to Customers on their instance (SaaS) or their own Environment (IaaS).
9. SUPPORT SERVICES
Support Services are provided by the QA or the PS team directly to Customers. Enterprise Customers may reach out directly to the Team Lead or Solution Architect.
10. PROFESSIONAL SERVICES
Professional services are offered as set out in the Order Form.
The first step in implementing the Product is discovery and requirements gathering, where Cyncly identify and understand the Customer’s needs and objectives for adopting the Product.
Ideally, this starts with analysis of where the catalogs are provided. Customers can use catalogs as a service or can create their own catalogs with FurniData (note – the Customer would require the products FurniData and FurniSync with this option).
If the Customer decides to have the catalog provided as a service, we create a new tenant and synchronize the tenant and catalog structure. The Customer then receives his own instance or several instances.