Here is a full description of what is included in the Elite Success Plan
|
Included in your subscription |
Without Elite Success Plan |
With Elite Success Plan |
Description |
|---|---|---|---|
| Technical support and services | |||
| Telephone support |
Monday–Friday, 9AM–7PM EST |
Monday–Friday, 9AM–7PM EST, plus Saturday, 9AM-7PM EST |
Contact support agents to handle your technical questions and issues through the phone |
| Live chat |
24/5, plus Saturday 8AM–12PM EST |
24/5, plus Saturday 8AM–7PM EST |
Live support in real-time with support agents through chat |
| Support center |
Included |
Included |
Online support portal full of how-to articles and videos to answer your questions |
| Onboarding | |||
| Installation guide |
Included |
Included |
Online installation guide available |
| Personalized onboarding assistance |
Not included |
Included |
Get guided setup and personalized assistance from a Design Flex Expert – $120 value |
| Training | |||
| Webinar based training |
Included |
Included |
Over 30 product and thought-leadership webinars to view |
| Discounted training starter package |
Not included |
Free training Starter Package - $710 value |
Package includes three on-demand courses to help you get started (Apply coupon) |
| Discounted premium web-based training |
Not included |
50% off one instructor-led course annually - $425 value |
Instructor-led classroom training available across the US and Canada (Apply coupon) |
| Discounted in-person classroom training |
Not included |
15% off all training |
On-demand training or instructor-lead on-line training available to pick from (Apply coupon) |
| Live office hours with expert trainers for on-going support |
Not included |
Included |
Book time with knowledgeable experts to help you on your journey |
| Software maintenance & upgrades | |||
| Software version upgrades |
Included |
Included |
Always be on the latest version of the software. Available in Cyncly Account |
| Software maintenance releases, service packs, patches, updates, and hotfixes |
Included |
Included |
Access the newest features and enhancements made to your software. Available in Cyncly Account |