Improved customer collaboration with Cyncly’s FeneVision WEB CONNECT

Eliminating order entry mistakes with FeneVision WEB CONNECT.

Executive summary

Founded in Indiana in 1983 as a small manufacturer of steel security storm doors, Home Guard Industries is a family-owned and run company, which has steadily grown and evolved over the last 43 years.

Today the multi-faceted, quality manufacturer operates out of a 175,000sq ft facility in Grabill, Indiana, where it produces a wide variety of doors and windows for residential and commercial projects, including entry doors, vinyl windows and doors and fiberglass windows and doors. As a boutique manufacturer, Home Guard Industries specializes in custom-sized and custom-colored windows and doors.

Its products are designed and made to last for generations and while its portfolio has expanded and diversified over the years, Home Guard Industries’ philosophy has remained steadfast: “take care of your customer, and your customer will take care of you.”

In recent years Home Guard Industries made the move to FeneVision, and it continues to embrace innovation by utilizing Cyncly’s industry-leading FeneVision WEB CONNECT to streamline operations, enhance the dealer and consumer experience and strengthen sales.

Company facts

Industry: Windows and doors
Founded: 1983
Headquarters: Indiana, USA
Specialization: Custom steel security storm doors and windows
Market reach: USA, especially the eastern region

Why change was needed

Before migrating to FeneVision WEB CONNECT, Home Guard Industries received orders via fax, which would then require manual input into its multiple systems. The process was time-consuming and the potential for error was high. The company needed a centralized system that could be used by its dealers in-home to create quotes using real-time pricing and availability, and filter orders straight through to the factory floor.

“With our old system there were so many opportunities for error. We needed multiple systems to achieve what we’re now able to do with one system.”

- Bill Parrish, President, Home Guard Industries

How change happened

Adding Cyncly’s WEB CONNECT to its FeneVision ERP system allows Home Guard Industries to share its live product catalogue and pricing information with its dealers to support in-home selling. This advanced all-in-one solution minimizes manual data entry and reduces errors while making it quicker and easier for its dealers to create quotes and convert sales in the homes of end consumers.

As a custom manufacturer, Home Guard Industries offers myriad product configurations. WEB CONNECT allows dealers to better present the vast array of choices to consumers to maximize sales.

“WEB CONNECT is really powerful and opens a world of opportunity. It allows us to give our customers a competitive advantage. It means we can give them a whole, professional system that they can take into a customer’s home.”

- Nick Barbieri, Midwest Territory Manager, Home Guard Industries

What change delivered

FeneVision WEB CONNECT has given Home Guard Industries a competitive edge, enabling it to onboard more dealers and increase engagement with new and existing customers. Currently between 60-70% of its dealers are utilizing the integrated in-home selling tools and Home Guard Industries’ sales team is actively incentivizing dealers to adopt the system by investing in training.

“We needed WEB CONNECT to covert dealers. It’s been monumental for that.

- Nick Barbieri

Home Guard Industries has streamlined the sales process by providing a better flow of data.

“It’s much more fluid than having three ring binders flipping around. The sales experience and the customer experience is just better, more efficient and more professional.”

- Nick Barbieri

Inputting orders into a centralized system has reduced the amount of manual order entry required, improved efficiency throughout the company and enhanced job satisfaction for employees.

“The mood among our customer service team is awesome now compared to how it was over the last decade.”

- Bill Parrish

What benefits can you expect?

Increased sales and faster quoting: Giving your dealers access to a centralized product catalogue with real-time pricing and availability makes it quicker for them to create quotes and secure sales.	More efficient operations: By connecting quotes to production with a “digital thread,” manufacturers can focus on product innovation and accurate delivery, not manual data entry.
Fewer order and manufacturing errors: The software prevents manual mistakes and incompatible product combinations from being inputted, while accurate pricing information improves customer satisfaction.	Superior customer experience: Giving dealers access to professional tools that optimize in-home selling improves customer retention and enhances the experience for the end consumer.

“WEB CONNECT 1000% helps to convert sales. The consumer needs to see a visual of what they're buying. We live in a world where people need to see things, just like online shopping. People want to know what they're going to be buying. WEB CONNECT is better, more efficient and more professional. That’s how I’d sum it up.”

- Nick Barbieri

Explore more case studies

Improved customer collaboration with Cyncly’s FeneVision WEB CONNECT

Executive summary

Company facts

Why change was needed

How change happened

What change delivered

What benefits can you expect?

Increased sales and faster quoting: Giving your dealers access to a centralized product catalogue with real-time pricing and availability makes it quicker for them to create quotes and secure sales.

More efficient operations: By connecting quotes to production with a “digital thread,” manufacturers can focus on product innovation and accurate delivery, not manual data entry.

Fewer order and manufacturing errors: The software prevents manual mistakes and incompatible product combinations from being inputted, while accurate pricing information improves customer satisfaction.

Superior customer experience: Giving dealers access to professional tools that optimize in-home selling improves customer retention and enhances the experience for the end consumer.