In the last week, Cyncly marked an important milestone: we are celebrating the first anniversary of the Cyncly brand. I’m thrilled to use this landmark as an opportunity to reflect on what we have accomplished, what motivates us each day, and the importance of what comes next.

Cyncly is the continuation of more than three decades of experience. Our mission is to help our customers in the spaces-for-living industry—including homes, offices and other commercial spaces—put the consumer at the heart of their business. To accomplish this, Cyncly is creating a future where spaces for living are inspired, designed, configured, sold and built with greater inspiration, more sustainably and efficiently.

Cyncly is in a unique position in the spaces-for-living industry because we connect each stage of the customer journey from project inspiration to design, sales, manufacturing and installation. The Cyncly name is inspired by “synchronization” and “simplicity”—which reflects that our company intends to be the platform that connects designers, retailers, manufacturers, contractors and consumers, and to make our customers able to meet their goals more simply and efficiently. Our solutions, which touch millions of lives every year, are transforming the spaces-for-living industry from a series of disparate interactions to a seamless consumer experience with fewer mistakes, more customization and better service.

This is important to our customers because there are big changes underway in the industry. For example, consumers now expect a seamless experience that spans online and in-person retail. They also have increased expectations for fast turnaround of custom projects. For industry stakeholders, this introduces great opportunities but also new challenges: next-level customer-centric capabilities are only possible if all the stakeholders improving spaces-for-living are connected. Manufacturers can only profitably deliver through approaches that increase automation, boost efficiency and reduce waste.

Companies around the world choose Cyncly to put consumers at the heart of their business. We make sure to stay close to them in every way. We’re a global organization, with offices located in more than 20 countries and customers across more than 100 countries. Cyncly’s 2,400 professionals have a deep understanding of our customers’ challenges and opportunities, which informs how we build the next generation of digital solutions. To guide our actions, we keep three pillars for customer success in our sights:

  1. We know our customers’ business. We have built significant industry expertise—our brands have more than 30 years of experience operating close to our customers across every stage of the consumer journey. We use this knowledge to build solutions that meet customer needs through a collaborative process with industry leaders. These solutions help our customers succeed with their next step in growth, no matter their starting point.
  2. We can deliver. We have the deepest engineering resources in the industry, which we use to build innovative solutions that connect industry players with customers and partners. We tie together our leading point solutions into an integrated ecosystem that helps our customers operate better today, and build their future.
  3. We are at the service of our customers. Our mission is customer success. We help our customers over the whole lifecycle with support for implementation, training, troubleshooting and professional services. And we help our customers at every step of their business with insights and capabilities to help them grow, enter new markets, and offer new services.

As we connect customers and players in the industry, we are connecting across our own organization. Cyncly’s power to integrate helps to expand our reach and delivers more complete customer-facing solutions. We continue to invest in our growth—including leveraging the industry’s largest developer team to extending our leadership with technology innovation.

In the coming year, we’ll continue to bring together the best in the spaces-for-living industry. I’m excited to work with our customers to support their digital transformation that will improve every project stage, from inspiration and design, to sales, to manufacturing and installation. The result will be an improvement of process quality, sales productivity, manufacturing efficiency and user experience across all steps of the value chain.

Cyncly’s success depends on the great work of our people. Our global teams are the backbone of all that we do—they develop our industry-leading applications, engage with our customers and ensure their success. My thanks to every member of the Cyncly team for all they have contributed to our achievements in the last 12 months, and for their ongoing efforts to build on our strengths in the coming years.